1. GeneralPolicy:
- We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, you may request a refund or return in accordance with the following policy.
2. EligibilityforRefund/Return:
- Refunds and returns are applicable for digital goods only if the product is defective, not as described, or fails to function as advertised.
- Requests for refunds or returns must be made within 2 days of purchase.
3. ProcedureforRefund/Return:
- Contact our customer service at smartshoppingcambodia@outlook.com with your order number and a detailed description of the issue.
- Our team will review your request and respond within 3 business days.
- If approved, refunds will be processed to the original payment method within 7-10 business days.
- Returns, if applicable, will be handled on a case-by-case basis due to the digital nature of our products.